Privacy & Cookies

Privacy & Cookies Policy (updated 1st October 2025)

We collect certain information about you when you use www.francespayne.com.

Your privacy is very important to us, and this policy outlines how your personal information is collected, used, and protected.

We do not collect or retain any payment details — all payments are handled securely through trusted third-party providers such as Shopify Payments or PayPal.

Information We Collect

We may collect, store, and use the following types of personal information:

  1. Information about your computer and use of this website (for example, your IP address, browser type, and referring site).

  2. Information relating to transactions carried out between you and us, including workshop bookings or purchases of artwork and handmade items.

  3. Information you provide for newsletter subscriptions or contact forms.

  4. Any other information you choose to send to us (for example, through email correspondence).

How We Use This Information

Your personal information is used to:

  • Process and deliver your orders or bookings.

  • Communicate with you about your order, workshop, or enquiry.

  • Send occasional newsletters (only if you’ve opted in).

  • Improve your browsing experience by analysing website use (in anonymous, aggregated form).

Security of Your Personal Data

  • Your information is stored on secure servers.

  • We will never sell, rent, or share your personal data with other organisations for marketing purposes.

  • We take reasonable precautions to prevent the loss, misuse, or alteration of your data.

  • However, transmitting data over the internet is never completely secure, and you do so at your own risk.

Disclosure of Information

We may disclose information about you:

  • To employees or subcontractors where necessary to deliver the service or order you have purchased.

  • Where required to do so by law.

  • In connection with any legal proceedings or to establish, exercise, or defend our legal rights.

Except as described above, we will not share your personal data with any third parties.

Cookies

Like most websites, www.francespayne.com uses cookies to help the site function properly and to understand how visitors use it.

  • Some cookies are essential for the website to operate.

  • Others (such as analytics cookies) help us improve the website experience.

You can choose to accept or decline non-essential cookies when you first visit the site, and you can manage or delete cookies at any time in your browser settings.

Links to Other Websites

This website may contain links to other websites. Please note that this Privacy & Cookies Policy applies only to www.francespayne.com, and we are not responsible for the privacy practices of other sites.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing communications at any time.

If you would like to exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please email [email protected].